TravelAndTourismTraining.com is an affordable and effective e. Learning platform which empowers:
- Travel trade professionals – Corporate login
- Travel trade aspirants – Student login
- Travel Industry passionate travelers – Individual login
This powerful web and app-based system empower individuals with access to multiple skill-driven short travel product and destination training courses across 3 distinct verticals:
- Travel trade training – 10 short courses and more being uploaded soon
- Tourism Destination training – over 100 and more coming soon
- Airline Industry training – 20 short courses coming soon
The courses are conceptualized keeping the global marketplace requirement in mind.
Designed and developed by travel and tourism trade experts with over 100 years of cumulative experience in the industry, by IATA certified trainers, the IATA certified Instructional designers.
All e.Learning courses are interactive, engaging, and practical with case studies.
Professional Diploma and Certificate Courses
-
Travel and Destination Geography
Course ID Number
TT09TG01
Short Name
TGEO
Duration in hours
40
Credit
04
Course Information: Travel and Destination Geography
Course ID Number
TT09TG01
Short Name
TGEO
Duration in hours
40
Credit
04
Travel Formalities
Course ID Number
TT09TF01
Short Name
TFOR
Duration in hours
20
Credit
02
Air Transport Product
Course ID Number
TT09AT01
Short Name
ATRN
Duration in hours
30
Credit
03
Air Fares and Ticketing
Course ID Number
TT09AF01
Short Name
AFTK
Duration in hours
50
Credit
05
70%
Quiz 4 Normal Fares
10
70%
Quiz 5 Special Fares
10
70%
Quiz 6 Taxes, fees
10
70%
Quiz 7 Electronic Ticket (ET)
10
70%
Quiz 8 Electronic Miscellaneous Document (EMD)
10
70%
FINAL ASSESSMENT TEST
100
70%
Detailed course content
HOUR
TOPIC
Content Description
02
IATA geography
Traffic conference areas
Sub-areas
06
Mileage system
Carrier routing fares versus mileage fares
IATA fare formula
Fare types -Normal unrestricted and restricted fares and Special fares overview
Journey pricing
04
Journey
Anatomy of the journey
14
Normal Fares
One way, round trip and circle trip fare construction; Secondary Fares and Stopover fees
14
Special Fares
IATA Industry Fares Vs Airline published fares
Types of special fares- Excursion, Pex, and Apex Fares – a comparative view
SC 100, SC 101, Governing and individual Fare Rules/Notes
Penalties -Reservation change fees and related charges
Local combination of special fares versus end-on combinations
02
Taxes, fees, and charges
Departure, Arrival and misc taxes
Conversion of Tax to COP
Single-segment Q surcharge
03
Electronic Ticket (ET)
Recognizing data elements
Coupon Status Indicator
Different versions of ET
Passenger Itinerary and Receipt
03
Electronic Miscellaneous Document (EMD)
Recognizing data elements
Types of MPD
Reason for Issuance codes
02
Glossary
Airfares Terminology
GRADING SYSTEM
Graduate Level
Grade
Undergraduate
Level
(85-100%) Pass
A+
(85-100%
(80-84%) Pass
A
(80-84%)
(75-79%) Pass
B+
(75-79%)
(70-74%) Pass
B
(70-74%)
(0-69%) Fail
F
(0-69%)
POLICIES
ACADEMIC INTEGRITY
We value academic integrity. Therefore all students must understand the meaning and consequences of cheating, plagiarism, and other academic offense.
FINAL ASSESSMENT EXAM
REGULATIONS
1. Before attempting final assessment Examination a student must ensure that he/she has completed all the module examinations/
2. One attempt only
3. Time allowed is 100 minutes for 100 questions
4. If the exam is incomplete due to internet error….screenshot must be submitted as a shred of evidence without editing images.
ASSIGNMENTS UPLOAD
You must upload original assignments only. Please note these assignments will not be returned. Remember to keep a photocopy or back-up of your work before it is uploaded.
EMAIL POLICY
E-mail is one of the official means of communication between us and our students. It is the student’s responsibility to ensure that time-critical e-mail is assessed, read, and acted upon in a timely fashion. If a student chooses to forward University e-mail to another e-mail mailbox, it is that student’s responsibility to ensure that the alternate account is viable.
Hotel Product
Course ID Number
TT09HO01
Short Name
HOTP
Duration in hours
30
Credit
03
Course Pre-requisite(s)
Knowledge of English + High School Certification or 01 Year Travel trade experience
Course Co-requisite(s)
Desktop/laptop having PDF viewer + Adobe Flash Player with Internet Connection
Course Schedule
Round the Year – start and complete anytime
Course Overview
This course is meant for Hotel Advisor or someone who is aspiring to become one. We discuss in detail regarding hotel product technicalities along with real examples.
You will be able to advise the product options, offer them the Best Available Rates, and ensure that booking is done professionally.
Learning Outcomes
After completing this course you will be able to:
1. Understand the difference between hotel products and non-hotel accommodations.
2. As per customers’ needs and wants advice a matching hotel product
3. Get familiar with common Hotel industry terms.
4. Interpret hotel information
5. Quote room tariff after considering the rate, discount structures, and meal plan.
6. Complete hotel bookings as per prescribed booking flow diagram
7. Enrol your customers in the appropriate frequent lodger program
8. Get familiar with top hotel chains worldwide.
Instructional Method
E. Learning / online self-study:
1. Desktop/ laptop – download Microsoft Moodle Desktop Windows App
2. Mobile Smartphone – download Android/ IOS Moodle App
AVAILABLE Course Material
1. E. Book
2. Booking Procedure DFD
3. Hotel Reservation Booking Form
4. Extract of Cancellation Rules, Hotel Voucher
4. Presentations
5. Quiz
6. Assessment test
Your additional Course Material – optional
1. Hotel Chain B2B website
2. Hotel Aggregator site
3. OTA site
Assignments and Evaluations
Exam Delivery Method: Online exam. The exam can be taken at any time at your convenience.
· Exam Format: Multiple Choice questions
· Number of questions: 100
· Time Allowance: 100 minutes
· Passing Grade: 70% correct answers
· Number of exam attempts: 1
Assessment Item Name
No. Of MCQ
Pass%
Quiz 1 Accommodation Products
10
70%
Quiz 2 Industry Codes, terms, and definitions
10
70%
Quiz 3 Resource and Reservation Process
10
70%
Quiz 4 Booking Terms and Conditions
10
70%
Quiz 5 Hotel Chains
10
70%
Quiz 6 Loyalty Program
10
70%
FINAL ASSESSMENT TEST
100
70%
Detailed course content
HOUR
TOPIC
Content Description
04
Accommodation Products
1. Hotel Types
2. Non-Hotel Accommodations
3. Hotel Classifications
4. Hotel Ratings
06
Industry Codes, terms, and definitions
1. Food and Beverage Services – Outlets
2. Food and Beverage Production terms
3. Front office terms
4. Room and Bedding Types
5. Room Tariff and Meal Plan
6. Hotel facilities and services
7. Miscellaneous terms and definitions
06
Resource and Reservation Process
1. GDS
2. OTA
3. Aggregator
4. Hotel Chain centralized Reservation system
5. E.mail / Phone
04
Booking Terms
and
Conditions
1. Hotel Voucher
2. Revision of Booking
3. Cancellation and Refunds
04
Top 10
Hotel
Chains
1. Worldwide
2. North America
3. Europe
4. South East Asia
4. India
04
Top 10
Hotel
Loyalty Program
1. American Chain
2. European Chain
3. Indian Chain
02
Glossary
Definitions of Hotel Terms
GRADING SYSTEM
Graduate Level
Grade
Undergraduate
Level
(85-100%) Pass
A+
(85-100%
(80-84%) Pass
A
(80-84%)
(75-79%) Pass
B+
(75-79%)
(70-74%) Pass
B
(70-74%)
(0-69%) Fail
F
(0-69%)
POLICIES
ACADEMIC INTEGRITY
We value academic integrity. Therefore all students must understand the meaning and consequences of cheating, plagiarism, and other academic offense.
FINAL ASSESSMENT EXAM
REGULATIONS
1. Before attempting the final assessment Examination a student must ensure that he/she has completed all the module examinations/
2. One attempt only
3. Time allowed is 100 minutes for 100 questions
4. If the exam is incomplete due to internet error….screenshot must be submitted as a shred of evidence without editing images.
ASSIGNMENTS UPLOAD
You must upload original assignments only. Please note these assignments will not be returned. Remember to keep a photocopy or back-up of your work before it is uploaded.
EMAIL POLICY
E-mail is one of the official means of communication between us and our students. It is the student’s responsibility to ensure that time-critical e-mail is assessed, read, and acted upon in a timely fashion. If a student chooses to forward University e-mail to another e-mail mailbox, it is that student’s responsibility to ensure that the alternate account is viable.
Car Rental Product
Course ID Number
TT09CA01
Short Name
CARR
Duration in hours
20
Credit
02
Course Pre-requisite(s)
Knowledge of English + High School Certification or 01 Year Travel trade experience
Course Co-requisite(s)
Desktop/laptop having PDF viewer + Adobe Flash Player with Internet Connection
Course Schedule
Round the Year – start and complete anytime
Course Overview
The Car Rental Industry is booming after the deregulation of oil prices and more post-pandemic.
Customers rent cars for business or pleasure and they rent from airport transfer, local traveling, or intercity movements.
This course will enable you to choose the right car for your client from the right car rental company and at the best available rate.
Learning Outcomes
After completing this course you will be able to:
1. You will get a fair idea about the car rental industry functioning, the market segment it caters to, and the names of leading global players.
2. You will be able to make a Car Rental Reservation for your leisure as well as a corporate client.
3. You will be able to advise your client regarding dos and don’ts while picking up or driving the rented car.
4. You will learn all about the Car Rental Loyalty program and its features.
Instructional Method
E. Learning / online self-study:
1. Desktop/ laptop – download Microsoft Moodle Desktop Windows App
2. Mobile Smartphone – download Android/ IOS Moodle App
AVAILABLE Course Material
1. Lessons
2. Vehicle matrix code chart
3. Car Rental Voucher sample copy
4. Presentations
5. Quiz
6. Assessment test
Your additional Course Material – optional
1. Website visit of Hertz, Avis, National, Dollar.
2. List of most popular limousines of the world
3. List of popular sports car
Assignments and Evaluations
Exam Delivery Method: Online exam. The exam can be taken at any time at your convenience.
· Exam Format: Multiple Choice questions
· Number of questions: 100
· Time Allowance: 100 minutes
· Passing Grade: 70% correct answers
Assessment Item Name
No. Of MCQ
Pass%
Quiz 1 The Car Rental Industry
10
70%
Quiz 2 The Car Rental Procedures
10
70%
Quiz 3 Car Rental – FAQs
10
70%
Quiz 4 Car Rental – Loyalty Program
10
70%
FINAL ASSESSMENT TEST
100
70%
Detailed course content
HOUR
TOPIC
Content Description
05
The Car Rental Industry
1. Introduction
2. Global Car Rental – an overview
3. Market segment and global players
4. Rental Charges – Time and Mileage factor
5. Rental Inclusions- Amenities, Insurance, and Maintenance
6. Car Rental Discount Schemes
05
The Car Rental Procedures
1. Determine Purpose
2. Resource – Online and offline
3. Drivers Qualification
4. Identifying Rental company, membership, discount qualification
5. Deposits and Payments
6. Booking and Voucher issuance
04
Car Rental – FAQs
1. Picking up the Car
2. During the Rental period and en route
3. Returning the Car
04
Car Rental – Loyalty Program
1. Features & Benefits
2. The top 3
02
Glossary
Definitions of Car Rental Industry Terms
GRADING SYSTEM
Graduate Level
Grade
Undergraduate
Level
(85-100%) Pass
A+
(85-100%
(80-84%) Pass
A
(80-84%)
(75-79%) Pass
B+
(75-79%)
(70-74%) Pass
B
(70-74%)
(0-69%) Fail
F
(0-69%)
POLICIES
ACADEMIC INTEGRITY
We value academic integrity. Therefore all students must understand the meaning and consequences of cheating, plagiarism, and other academic offense.
FINAL ASSESSMENT EXAM
REGULATIONS
1. Before attempting the final assessment Examination a student must ensure that he/she has completed all the module examinations/
2. One attempt only
3. Time allowed is 100 minutes for 100 questions
4. If the exam is incomplete due to internet error….screenshot must be submitted as a shred of evidence without editing images.
ASSIGNMENTS UPLOAD
You must upload original assignments only. Please note these assignments will not be returned. Remember to keep a photocopy or back-up of your work before it is uploaded.
EMAIL POLICY
E-mail is one of the official means of communication between us and our students. It is the student’s responsibility to ensure that time-critical e-mail is assessed, read, and acted upon in a timely fashion. If a student chooses to forward University e-mail to another e-mail mailbox, it is that student’s responsibility to ensure that the alternate account is viable.
Rail Product
Course ID Number
TT09RA01
Short Name
RAIL
Duration in hours
20
Credit
02
Course Pre-requisite(s)
Knowledge of English + High School Certification or 01 Year Travel trade experience
Course Co-requisite(s)
Desktop/laptop having PDF viewer + Adobe Flash Player with Internet Connection
Course Schedule
Round the Year – start and complete anytime
Overview
In this course we will look at the needs and want of rail travelers and how to find solutions. You will learn about the different types of rail products worldwide.The entire focus is on touristic products from basic products to high end luxury products.
You will learn how to sell rail passes with its features, flexibility and discounting
We have also added a chapter on local train travel in metropolitan cities having major tourist attractions.
After completing this course you will be able to:
1. Understand why people may choose to take the train
2. Describe rail products from around the world
3. Find rail passes as per client need and wants.
4. Make a rail itinerary of the tourist circuit
5. Give advice concerning different classes of travel
6. Advice clients on luxury trains and special trains
E. Learning / online self-study:
1. Desktop/ laptop – download Microsoft Moodle Desktop Windows App
2. Mobile Smartphone – download Android/ IOS Moodle App
AVAILABLE Course Material
Course Overview
Learning Outcomes
Instructional Method
1. E. Book
2. Rail Passes- extracts
3. Feature section on Luxury trains
4. Presentations
5. Quiz
6. Assessment test
Your additional Course Material – optional
1. Rail pass sites
2. Rail Tours on the internet
3.Create your own resource database
Assignments and Evaluations
Exam Delivery Method: Online exam. The exam can be taken at any time at your convenience.
· Exam Format: Multiple Choice questions
· Number of questions: 100
· Time Allowance: 100 minutes
· Passing Grade: 70% correct answers
· Number of exam attempts: 1
Assessment Item Name
No. Of MCQ
Pass%
Quiz 1 Why Train?
10
70%
Quiz 2 RAIL Product
10
70%
Quiz 3 Top Rail Itineraries
10
70%
Quiz 4 Urban Rail Network
10
70%
FINAL ASSESSMENT TEST
100
70%
Detailed course content
HOUR
TOPIC
Content Description
02
Why Train?
Advantage of the train over other transport modes; Airport, Railway Station or Coach Station
Different Travellers, Different Needs
12
RAIL Product
1. High-Speed Trains
2. Luxury Trains worldwide
3. Special Trains
4. Rail Pass – Great Britain
5. Rail Pass – Eurail
6. Rail Pass – Euro
7. Rail Pass – Regional European
8. Rail Pass – National European
9. Rail Pass – North America
10. Rail Pass – Asia
11. Heritage Trains
12. Scenic Trains
04
Top Rail Itineraries
1. North America
2. Europe
3. India
02
Urban Rail Network
1. Top Airports with Railway stations
2. Airport – City Link via Rail
3. Intra-city travel by Metro/UG/Subway
02
Glossary
Definitions of Rail Terms
GRADING SYSTEM
Graduate Level
Grade
Undergraduate
Level
(85-100%) Pass
A+
(85-100%
(80-84%) Pass
A
(80-84%)
(75-79%) Pass
B+
(75-79%)
(70-74%) Pass
B
(70-74%)
(0-69%) Fail
F
(0-69%)
POLICIES
ACADEMIC INTEGRITY
We value academic integrity. Therefore all students must understand the meaning and consequences of cheating, plagiarism, and other academic offense.
FINAL ASSESSMENT EXAM
REGULATIONS
1. Before attempting the final assessment Examination a student must ensure that he/she has completed all the module examinations/
2. One attempt only
3. Time allowed is 100 minutes for 100 questions
4. If the exam is incomplete due to internet error….screenshot must be submitted as a shred of evidence without editing images.
ASSIGNMENTS UPLOAD
You must upload original assignments only. Please note these assignments will not be returned. Remember to keep a photocopy or back-up of your work before it is uploaded.
EMAIL POLICY
E-mail is one of the official means of communication between us and our students. It is the student’s responsibility to ensure that time-critical e-mail is assessed, read, and acted upon in a timely fashion. If a student chooses to forward University e-mail to another e-mail mailbox, it is that student’s responsibility to ensure that the alternate account is viable.
Cruise Product
Course ID Number
TT09CZ01
Short Name
CRUZ
Duration in hours
20
Credit
02
Course Pre-requisite(s)
Knowledge of English + High School Certification or 01 Year Travel trade experience
Course Co-requisite(s)
Desktop/laptop having PDF viewer + Adobe Flash Player with Internet Connection
Course Schedule
Round the Year – start and complete anytime
Course Overview
This course has been designed keeping the present day scenario in mind. Cruise product is very technical. Travel Advisor one small mistake can ruin the client’s entire holiday. This course covers almost all aspects of Cruise Product.
Learning Outcomes
After completing this course you will be able to:
• Understand the difference between ferries and cruises
• Identify various types of cruise vessels
• Understand the cruise product and its benefits
• Identify the worldwide cruising destinations and get familiar with the associated itineraries
• Understand the concept of cruise holiday as a holiday resort.
Instructional Method
E. Learning / online self-study:
1. Desktop/ laptop – download Microsoft Moodle Desktop Windows App
2. Mobile Smartphone – download Android/ IOS Moodle App
AVAILABLE Course Material
1. E. Book
2. Sample Cruise brochures
3. Deck Plan
4. Presentations
5. Quiz
6. Assessment test
Your additional Course Material – optional
1. Cruise company website
3. Super Mega Ship complete layout
Assignments and Evaluations
Exam Delivery Method: Online exam. The exam can be taken at any time at your convenience.
· Exam Format: Multiple Choice questions
· Number of questions: 100
· Time Allowance: 100 minutes
· Passing Grade: 70% correct answers
· Number of exam attempts: 1
Assessment Item Name
No. Of MCQ
Pass%
Quiz 1 Cruise – an Introduction
10
70%
Quiz 2 Cruise Industry- a guideline to structure
10
70%
Quiz 3 Cruise as a
Product
10
70%
Quiz 4 Type of Cruise Ships
10
70%
Quiz 5 Top Cruise Destinations
10
70%
Quiz 6 Selling a Cruise Holiday
10
70%
FINAL ASSESSMENT TEST
100
70%
Detailed course content
HOUR
TOPIC
Content Description
02
Cruise – an Introduction
1. Difference between Ferry & Cruise
2. Cruise Ships – Types
3. Redefining the cruise industry
4. Top 10 cruise vessels
02
Cruise Industry- a guideline to structure
1. Major Cruise Lines and their vessels
2. Cruise Classification
3. Cruise Line Associations
02
Cruise as a
Product
1. Cruise Holiday – a rough idea
2. Cruise Categories and duration
04
Type of Cruise Ships
1. Size based classification
2. Experience-based classification
3. Price based classification
06
Top Cruise Destinations with Itineraries
1. Alaskan, Caribbean, Bahamas & Panama Canal cruise
2. Norwegian, Baltic and Mediterranean cruises
3. Andaman Sea, East, and South China sea cruises
4. Pacific cruises
04
Selling a Cruise Holiday
1. Selecting date, itinerary, Cruise company, cruise vessel, Cabin type, and pricing.
2. Understanding Cruise brochure
3. Checking availability and making a reservation
4. Collecting cruise confirmation voucher from the cruise company
5. Advice to customers regarding the type of visa and number of entries and dress code etiquette.
6. Conditions of Carriage
7. Passenger Benefits
02
Glossary
Definitions of Cruise Terms
GRADING SYSTEM
Graduate Level
Grade
Undergraduate
Level
(85-100%) Pass
A+
(85-100%
(80-84%) Pass
A
(80-84%)
(75-79%) Pass
B+
(75-79%)
(70-74%) Pass
B
(70-74%)
(0-69%) Fail
F
(0-69%)
POLICIES
ACADEMIC INTEGRITY
We value academic integrity. Therefore all students must understand the meaning and consequences of cheating, plagiarism, and other academic offense.
FINAL ASSESSMENT EXAM
REGULATIONS
1. Before attempting the final assessment Examination a student must ensure that he/she has completed all the module examinations/
2. One attempt only
3. Time allowed is 100 minutes for 100 questions
4. If the exam is incomplete due to internet error….screenshot must be submitted as a shred of evidence without editing images.
ASSIGNMENTS UPLOAD
You must upload original assignments only. Please note these assignments will not be returned. Remember to keep a photocopy or back-up of your work before it is uploaded.
EMAIL POLICY
E-mail is one of the official means of communication between us and our students. It is the student’s responsibility to ensure that time-critical e-mail is assessed, read, and acted upon in a timely fashion. If a student chooses to forward University e-mail to another e-mail mailbox, it is that student’s responsibility to ensure that the alternate account is viable.
Tour Product
Course ID Number
TT09TO01
Short Name
TOUR
Duration in hours
40
Credit
04
-
